Store Customer Experience Analyst

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

You’ll be building a customer-centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end-to-end journey for IKEA customers. • Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint. • Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans. • Supporting IKEA events such as customer workshops, co-worker engagement activities and community outreach. • Integrating customer insight and feedback into key decision-making processes. • Presenting learnings and insights at store meetings and forums.

2 years of experience working with multichannel customer journeys and customer support Previous retail experience Experience analyzing, planning and measuring performance

JOB TYPE: Permanent, Full Time BENEFITS ELIGIBLE: Yes HOURS: HL4 (38-40 hrs/wk) Open Availability required. The hourly pay range for this role is $19.57 - $27.83 At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! *Generous paid time off, holiday and sick time *WiselyPay – get earned wages up to two days early *Paid parental leave (up to 16 weeks) *KinderCare tuition discount   *Retirement and bonus plans *Co-worker discount, meal deal, and referral bonus *Pet insurance program *Education assistance and learning programs *Safety shoe reimbursement *24/7 telehealth visits *Dental and vision plans *Medical and Rx plans (must work min. 20 hrs/wk) *A fun and inclusive work environment Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role